海淘无论是双11，黑五，还是平时大促最怕出现砍单，退货，账号无法登陆注册，无论无法查询等问题，带着和大家一起学习的态度，今天也整理几个在海淘路上可能会需要跟网站客服沟通的英文模板，尤其适合黑五海淘，喜欢就收藏起来吧！
当网站账号无法登陆，我们可以这样跟客服沟通：
hi，my account is xxxxxxx, and i can't log on with my password. could you please help check my account and confirm my registration status？ thanks a lot。
中文大致意思：我的账号是xxx，现在用我的密码无法登陆账号，能否帮我查一下账号注册状态？谢谢。
下单后，想取消订单或者部分订单：
hello, recently i orderd from your website，my order number is xxx(订单号). while now i don't need all the goods of this order. please help me to cancel this order. thank you. best regards!
中文大致意思：你好，最近我在你们网站下单了，我的订单号是xxx，但是现在我现在不需要这个订单上的所有产品了，请帮我取消订单，谢谢！（如果你只是想取消这个订单上的部分产品，就说i don't need some of them，they are（产品名字）…..灵活变化吧！
当订单被取消/砍单，可以尝试跟客服咨询原因：
hi，my order number is xxxxxxx, which was placed on xx/xx/xx（日期）. i found that you have cancelled it without notifying me. may i know the reason?
中文大致意思：我的订单号是xxx，某月某日下单。我发现你们没有通知我，就把我的订单取消了，可否告知原因？谢谢。
当订单地址写错，需要修改送货地址：
hi，my order number is xxxxxxx, which was placed on xx/xx/xx（日期）. is there any chance i could change my shipping address? the new address is xxx. thanks a lot。
中文大致意思：我的订单号是xxx，某月某日下单。能否修改一下我的送货地址？我的新地址是xxx。谢谢。
当订单迟迟不发货，催促网站发货：
my order number is xxxxxxx, which was placed on xx/xx/xx. i kindly request you accelerate the processing. thanks.
中文大致意思：我的订单号是xxx，某月某日下单，请快一点发货谢谢。
当遇到日亚这种分箱狂mo，可以要求合箱发货：
my order number is xxxxxxx, which was placed on xx/xx/xx. i'm writing to ask if you could ship all things that i ordered in a single package, instead of separating them into several packages. thank you.
中文大致意思：我的订单号是xxx，某月某日下单。我想询问一下是否可以把我的订单都合在一起发货，不要分开发货，谢谢。
当订单发货后，无法跟踪物流也无法查看单号：
my order number is xxxxxxx, which was placed on xx/xx/xx. is it possible that i have the tracking number of it? thanks.
中文大致意思：我的订单号是xxx，某月某日下单。可否告知快递追踪编号？谢谢。
当刚下单又发现商家打折，可以申请退差价：
my order number is xxxxxxx. i have purchased the item from your website only to notice a few days later that its price has dropped about $8. could you refund me the price difference to my original credit card, please? thanks.
中文大致意思：我的订单号是xxx。我从你们网站买了这件商品没几天就发现宝贝降了8刀。你能不能给我补回差价，把钱打到原信用卡账号上呢？谢谢。
当收到东西不满意，要求退货：
my order number is xxxxxxx, which was placed on xx/xx/xx. i'd like to return the item as the color is different from what i expected. could you offer me free shipping label so that i can return it? thanks.
中文大致意思：我的订单号是xxx，某月某日下单。由于宝贝的颜色和我想的不一样，现在想退货。可否给我一个免费退货标签？谢谢。
掌握好以上客服沟通技巧，海淘真的没那么难，内容分享仅供参考，欢迎收藏！
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