海淘售后问题沟通模版，沟通其实很简单
海淘之后，经常会遇到这样那样的各种问题，找客服的次数没有100次也有50次了。
整理了一些比较实用的售后问题模版，方便沟通售后问题的时候使用。
问题清单
1.账号登录出现问题，怎么求助?
hi, my account is xxxoutlook.com, but i can't log on with my password. would you please help check my account and confirm my registration status. thanks.
翻译:你好，你好，我的帐户是*(邮箱账号)，但我不能用密码登录。请你帮我核对一下我的帐户并确认一下我的注册状态好吗?谢谢。
2.下订单着急没有登录账号，怎么查询快递号?
hi, my order number is , which was placed on may 20,2022.may i have the tracking number for it? thank you!
翻译:你好，我的订单号是*(订单号)，订于2022年5月20日。我可以知道它的追踪号码吗?谢谢!
3.下订单，但都被砍单，怎么询问原因?
hi, my order number is , which was placed on may 19, 2022. however, i found my order has been cancelled . may i know the reason for it?
翻译:你好，我的订单号是*，订于2022年5月19日。但是，我发现我的订单被取消了。我能知道原因吗？
4.取消订单了但钱被扣，怎么办?
hi, my order number is , which was cancelled on may 19, 2022. however, payment for it still be taken. i'm waiting for a refund. could you tell me how long will this take? could you check the status for me? thanks!
翻译:你好，我的订单号是，于2022年5月19日取消。但是钱还是被支付。我现在正在等待退款。你能告诉我这需要多长时间吗?麻烦你帮忙查一下状态吗?谢谢!
5.下订单后一直不发货，怎么催?
hi, i have placed an order with no.* on may 19, 2022, and received order confirmation later. but the status still shows 'in process’ until today. could you place my order to ship as soon as possible? thanks!
翻译:你好，我已于2022年5月19日下订单，订单号为*，当时收到了订单确认。但直到今天，状态仍然显示为“正在处理”。你能尽快将订单发货吗?谢谢!
6.想要退货怎么办？
hi, my order number is , which was placed on may 19, 2022. i don't like it since color is different from what i have expected. can you offer me free shipping label to return it? thanks.
翻译:你好，我的订单号是，订于2022年5月19日。由于颜色问题，我想申请退货。你能给我提供免费的邮寄条形码吗?谢谢。
7.要求退差价，怎么办?
hi. my order number is . xxx was $20 and it is $15 now so i strongly request price match, which is $5.
please refund the difference to my original credit card.
翻译:你好，我的订单号是。xxx当时是20美元(下单时价格)，现在是15美元(现在价格)，所以我强烈要求价格匹配，请把5美元的差额退还至我的信用卡。
以上这些问题都是在海淘中比较容易遇到的问题，最方便的其实可以找一个在线翻译软件。不过最好罗列好自己需要处理的问题，这样跟售后客服沟通起来更加快捷。
